Veyrro — Operated by Open Book Primary LLC
At Veyrro, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how we use it, and who we share it with when you visit veyrro.com or make a purchase.
We partner with trusted third-party book distributors to fulfill and ship orders directly to you. This means some of your information — like your name and shipping address — is shared with our fulfillment partners so they can deliver your books. We want you to understand exactly how your data flows through our business.
Please read this policy carefully. By using our website or placing an order, you agree to the practices described here.
What Information We Collect
We collect only the information necessary to process your orders, communicate with you, and improve your shopping experience.
Information You Provide Directly
When you place an order, create an account, or contact our support team, you may provide us with:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Any messages or inquiries you send us
Payment Information
We do not store your credit card numbers or payment credentials on our servers. All payment transactions are processed securely through Stripe and PayPal, which are PCI-DSS compliant payment processors.
Information Collected Automatically
When you browse our website, certain technical data is collected automatically:
- IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Operating system
- Pages you visit and time spent on each page
- Referring website (how you found us)
- Date and time of your visit
We use this data to understand how visitors interact with our site and to identify potential technical issues.
How We Use Your Information
We use your information for specific, legitimate purposes:
- Order Fulfillment — To process your order, coordinate with our fulfillment partners, ship your books, and send tracking information.
- Customer Communication — To respond to your questions, handle support requests, and send important updates about your orders.
- Transaction Processing — To complete payments, issue refunds when applicable, and maintain accurate records.
- Fraud Prevention — To screen orders for potential risk and protect against unauthorized transactions.
- Website Improvement — To analyze site performance, fix technical problems, and enhance your browsing experience.
- Legal Compliance — To comply with applicable laws, including tax regulations and consumer protection requirements.
We do not use your information for purposes other than those described above without your consent.
Who We Share Your Information With
We are not in the business of selling your personal data. We share your information only with trusted third parties who help us run our business:
- Payment Processors — Stripe and PayPal receive your payment information to process transactions securely. They operate under their own privacy policies and are bound by strict data protection standards.
- Fulfillment Partners — Our third-party book distributors receive your name, shipping address, and order details so they can pick, pack, and ship your books directly to you.
- Shipping Carriers — FedEx receives your name and address to deliver your package and provide tracking updates.
- Analytics Providers — We use Google Analytics to understand website traffic and user behavior. Google Analytics collects anonymized data and does not identify you personally.
- Legal Authorities — We may disclose your information if required by law, court order, or government request, or if necessary to protect our rights and safety.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to improve your shopping experience.
- Essential Cookies — These are necessary for the website to function properly. They keep items in your shopping cart, maintain your login session, and enable secure checkout. Without these cookies, you would not be able to complete a purchase.
- Analytics Cookies — We use Google Analytics to understand how visitors navigate our site. This helps us identify popular pages, fix problems, and improve overall functionality.
How to Manage Cookies
Most web browsers allow you to control cookies through their settings. You can block or delete cookies, but please be aware that blocking essential cookies may prevent certain features from working correctly.
To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on at: https://tools.google.com/dlpage/gaoptout
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
For All Customers
- Access — You may request a copy of the personal information we hold about you.
- Correction — You may ask us to correct inaccurate or incomplete information.
- Deletion — You may request that we delete your personal information, subject to certain legal exceptions (such as tax record-keeping requirements).
To exercise any of these rights, please email us at contact@veyrro.com with the subject line “Privacy Request.” Include your full name and the email address associated with your orders so we can verify your identity.
Notice for California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
- Right to Know — You can request details about the categories and specific pieces of personal information we have collected, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
- Right to Delete — You can request that we delete your personal information, with certain exceptions required by law.
- Right to Correct — You can request correction of inaccurate personal information we maintain about you.
- Right to Opt-Out — You have the right to opt out of the sale or sharing of your personal information. Veyrro does not sell your personal information for monetary compensation. However, certain data sharing activities — such as using analytics cookies — may be considered “sharing” under California law.
- Right to Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights. You will receive the same service and pricing regardless of whether you exercise these rights.
How to Submit a Request
Email us at contact@veyrro.com with the subject line “California Privacy Request,” or visit our Do Not Sell My Personal Information page at https://veyrro.com/do-not-sell-my-personal-information.
We will respond to verified requests within 45 days as required by law. If we need additional time, we will notify you of the reason and extension period.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse.
Security measures we implement:
- SSL encryption on all pages of our website
- Secure payment processing through PCI-DSS compliant providers
- Limited access to personal data on a need-to-know basis
- Regular review of our data collection and storage practices
We do not store your credit card details on our servers. All payment information is handled directly by Stripe and PayPal.
While we work hard to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we are committed to safeguarding your data to the best of our ability.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy:
- Order Records — We retain order information to process transactions, handle returns, and provide customer support.
- Tax and Legal Compliance — Certain records are retained to comply with tax laws and legal obligations.
- Analytics Data — Aggregated, non-identifying analytics data may be retained indefinitely to help us improve our website.
If you request deletion of your data, we will remove it from our active systems. Some information may be retained in backup archives or as required by law.
Third-Party Links
Our website may contain links to other websites that we do not operate, such as publisher sites or external resources. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Veyrro is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at contact@veyrro.com, and we will take steps to delete the information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will post the updated policy on this page with a new effective date.
For significant changes that affect how we use your personal information, we may also notify you by email.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
Questions or concerns about your privacy? We are here to help.